Store Policy & Terms of Service
At Art & Anne, customer satisfaction is a top priority. While Art & Anne does not accept returns or exchanges on hand-painted artisan jewelry due to the custom nature of the work and hygiene reasons, Andrea is committed to ensuring that her customers are happy with their purchases. If a customer is not satisfied with their order for any reason, they are encouraged to reach out! Andrea will do her best to accommodate your concerns and find a suitable solution. Art & Anne’s goal is to provide a positive experience for everyone who treasures a piece of home with her bespoke landscape jewelry.
Customer Care
Art & Anne prioritizes the privacy and security of her customers' personal information! When you visit the Art & Anne website, some data may be collected to improve your browsing experience and provide relevant content. This information may include your IP address, browser type, and pages visited. Rest assured, Art & Anne does not share or sell this data to third parties. Any personal information you provide, such as your name or email address, is handled with the utmost confidentiality. By using this website and ordering custom artwork and products from Art & Anne, you are hereby giving permission to collect some of your personal information. Your privacy is very important, so your personal information will never be shared with anyone other than as necessary to fulfill your order (i.e., contacting Canada Post to ship your order or check in on it’s whereabouts, etc.). By signing up for the Art & Anne Newsletter, you are also giving me permission to collect the personal information you provide to contact you for my Newsletter (you may unsubscribe at any time). By leaving a review on Etsy or this website you are also granting permission to use your review on this website or social media, or for other marketing purposes for Art & Anne. If you provide a picture with your review, you are also giving permission for Art & Anne to use the image on this website or social media to promote products. Any payment information processed through the Art & Anne website will never be shared with anyone for purposes other than fulfilling your order.
By using this website, you consent to the terms of this privacy policy. If you have any questions or concerns, please don't hesitate to contact Art & Anne.
Privacy & Safety
Due to the unique, sometimes custom nature of the artwork, and for personal hygiene reasons (jewelry ware) Art & Anne does not accept returns or exchanges on her products. If you are unsatisfied with your order please contact Art & Anne and she will do her best to accommodate your needs and find a solution.
By purchasing from this website, you consent to the terms of this returns and exchanges policy. If you have any questions or concerns, please don’t hesitate to contact Art & Anne.
Returns & Exchanges
As the sole artist behind Art & Anne I reserve the right to chose the custom orders I take on, and which one’s I refuse. Please note that I do not take on custom human or animal orders and will only take on custom orders that fit into my schedule and align with the artist that I am and want to be. I reserve the right to take on as many custom orders as I want to and set my own timelines for completion based on my experience. Please note that my turn-around time varies depending on the time of year (Christmas is my busiest season!).
Every artist has a different artistic process. Personally, I will not share progress photos with you as the “middle stages” can be messy and do not represent the final product! I want you to experience the magic of seeing the final product for the first time.
Please note that I will not make any changes to the art piece once it is finished and/or will not re-create for free it once it is finished. I will discuss your vision with you prior to starting your commission and send you a picture of the finished product, but cannot make changes to the paintings once they are set in my jewelry components and sealed with resin. I want my customers to trust me and my artistic process! Please visit my customs portfolio to see the custom orders that I have completed for my customers!
Please note that full payment up-front is required for artisan jewelry custom orders. Partial payments/installments are required for larger custom artworks.
Please note that art is not perfect! Although I often paint custom orders off of your reference photographs, my paintings will be my interpretation of the reference photo and will not be exactly like it or “perfect”. All of the hand-painted jewelry and art is crafted by my-hands and may contain imperfections (i.e., texture, bubbles, paint brush strokes, paint brush bristles, finger prints, etc.). Imperfections make your art pieces unique and really show that the work is one-of-a-kind. Although I will do everything I can to provide you with the highest quality art I can create, I am human and not perfect. I like to say that imperfections make artwork perfect in it’s own way!
Please inquire about custom orders through my email (artandanne.handmade@gmail.com), through social media (@art.and.anne) or the Get in Touch page on my website.
By purchasing from this website, you consent to the terms of this custom order policy. If you have any questions or concerns, please don’t hesitate to contact Art & Anne.
Custom Orders
All artwork, images, products, and print products featured on this website are the intellectual property of Art & Anne and the Artist, Andrea Hanson. Copyright © 2024 Art & Anne, Andrea Hanson. All rights reserved. No images may be reproduced, distributed, or transmitted in any form without the prior written permission of Art & Anne. Any unauthorized use of the images may violate copyright laws and result in legal action. For inquiries regarding the use of these images, please contact us directly. Thank you for respecting the artistic rights and efforts put into creating these unique pieces inspired by the beauty of northern Ontario.
By purchasing from this website, you consent to the terms of this copyright policy. If you have any questions or concerns, please don’t hesitate to contact Art & Anne.
Copyright
Art & Anne can ship world-wide! Andrea has shipped to every province in Canada, some US states, Europe, and all the way to Singapore! Andrea recommends upgrading to tracked shipping at checkout if you would like to track your order as it ships internationally. Please reach out to Andrea if you have any questions (artandanne.handmade@gmail.com).
Orders are typically processed and shipped within 3-5 business days. We offer $5 standard shipping (via untracked lettermail shipping) on all orders within Canada, with an estimated delivery time of 10-30 business days. For express shipping, an additional fee will apply with an estimated delivery time of 5-7 business days. International shipping is also available, with rates calculated at checkout. Please note that customs fees and duties may apply for international orders, which are the responsibility of the customer. We take great care in packaging our hand-painted artisan jewelry to ensure safe delivery to our customers across the globe.
Lost or Stolen Packages Disclaimer: Art & Anne is not responsible for any lost or stolen packages once they have been handed over to the shipping carrier (Canada Post) for delivery. Customers are encouraged to track their packages and ensure someone is available to receive them to minimize the risk of theft. Please note that if you select the STANDARD SHIPPING OPTION ($5 across Canada), you will NOT recieve a tracking number and will not be able to track the wareabouts of your package. Art & Anne will not be able to track the wareabouts of your package as well because those packages are sent through lettermail (stamp) shipping. In the event of a lost or stolen package, customers are advised to contact the shipping carrier to file a claim and investigate the issue further. Thank you for your understanding and cooperation.
By purchasing from this website, you consent to the terms of this shipping policy. If you have any questions or concerns, please don’t hesitate to contact Art & Anne.
Payment Options
Payment is accepted via Stripe. You do not need a Stripe account and can use your credit card with Stripe. If you prefer to pay via e-transfer, over the phone, or through Square Point of Sale digital invoice please contact Andrea via email (artandanne.handmade@gmail.com). Andrea will get back to you as quickly as possible! Online orders will not be shipped until payments are cleared.
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